Sunrun Inc.

Verified profile
Updated: 14 July 2025
Installer

Installing solar since 2007

Sunrun Inc. logo

2.72 from 3024 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

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Sunrun Inc. reviews


Breakdown of consumer reviews

Sales Process

3.0

Price as quoted

3.0

On schedule

2.8

Installation quality

3.0

After sales support

2.4

Latest good review thumbs up

Regina | Pomona, California | 07/15/2025

We Couldn't be happier!!

"I am so glad I decided to get solar — and even more glad I chose Sunrun to make it happen! The entire process was easy and stress-free. The team was professional, friendly, and explained everything clearly. Installation was quick and seamless, and nolw I’m already seeing the difference in my energy bills. It feels great to save money and help the environment at the same time. If you’re thinking about going solar, I highly recommend Sunrun — you won’t regret it! We went Solar in 2017!!

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Regina! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Latest bad review thumbs down

LIED TO | La Mesa, California | 07/14/2025

Runaround and lies

**DO NOT USE SUNRUN.** We started with them in **November 2024**, and it has been an absolute nightmare ever since. The sales guy was friendly—then vanished. We were told we needed a trench dug, and that Sunrun would cover a $10,000 trench. We explained we had a contractor digging a trench already and it would be cost effective to use the same one, or make that one wider, but where they planned ot dig was impossible due to main lines. They told us we absolutely were wrong and they had to go in a different place. They were wrong. Once they realized they had the trench planned in the wrong place We had to **start completely over**, wait 6 more weeks, and then were told the new trench had to go *exactly where the first one already was*—but now it cost **$14,000**, and we owed $4,000 out-of-pocket since they only said they would cover $10,000 the first time. The new rep, **Tyler**, promised a Visa gift card to cover at least half the cost. That was a lie. The install company, **Smith and Electric**, gave us 3 install dates, and confirmed the wrong ones, then randomly showed up early—causing construction delays and fees form our other project. They **ruined our driveway** with a rushed concrete pour in the rain, leaving a **neon orange stripe**. The tech admitted it looked terrible and said they’d fix it. They haven't fixed it and here we are 4 months later. Then came the endless runaround, inspection delays: weeks of silence, botched scheduling, failed inspections, and **constant ghosting** by our new rep **Zulema**, who repeatedly said “almost there” without any answers. It took **EIGHT MONTHS** total to get the system running. The moment it was turned on in **July 2025**, we got a bill for **$4,388**. When I called to ask about the gift card Tyler promised, Zulema claimed it never existed. She said she’d look into it, then disappeared—until finally texting us that she’s “no longer handling your account.” Now we get 2–3 emails and texts daily demanding payment for work we were misled into, while the driveway is still wrecked and nobody is accountable. Sunrun lied, stalled, overcharged, and abandoned us. **This company is dishonest, disorganized, and absolutely infuriating. RUN the other direction.**

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1 comment >
Reply from Sunrun Inc.: Thank you for bringing this to our attention. I can assure you that we would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!

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Matthew Viveiros | North Dartmouth, Massachusetts | 07/14/2025

Stephen Woodcock and Sunrun are great! I've had my system for over a decade now with no issue, love not having an electric bill. Customer service is also top notch they will answer any questions or concerns you may have. Can't recommend them enough.

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Matthew! We're so happy to hear that you had a good experience with Stephen! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Vincent DeYoung | Lutz, Florida | 07/14/2025

all positive so far .from sales to installation. still waiting on final inspection before going live.

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1 comment >
Reply from Sunrun Inc.: Vincent, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience so far! Thank you for helping us create a planet run by the sun!

Gerald lemieux | North Dartmouth, Massachusetts | 07/12/2025

Solar panels sunrun

I went solar 3 years ago and it has been fantastic. I have never had to call anyone for anything everything has worked perfect I have never paid eversource since I have gotten it. It looks great. Stephen Woodcock was super helpful. I save a ton I used to pay 200 3 years ago now I pay 118.

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Gerald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Julie | Half Moon Bay, California | 07/11/2025

Making it easy step-by-step

Our sales rep helped us get our paperwork with HOA completed The installation team (foreman: Christian) gets 2 thumbs up for their kindness, expediency and professionalism. They even helped us with adjustments to existing garage fixtures that were in the way of equipment. The group that helped with the inspections continued to show Sunrun kindness (helped with inspection appointment and my missing smoke detector) and expediency. Fingers crossed the next phase with the utility company goes as well!

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1 comment >
Reply from Sunrun Inc.: Thanks for your review, Julie! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Lisa Neves | Swansea, Massachusetts | 07/10/2025

Solar Review

Met with another solar company and was definitely turned off by their customer service so needless to say they were not my choice. Then I met Stephen Woodcock from SunRun solar and what a difference he made with my solar decision. I can’t say enough about Steve and the SunRun crew. From beginning to end it was such a pleasant experience, and all my questions were answered by Steve and SunRun team kept me up to date with the process. If solar is something your looking interested in please don’t hesitate to call Stephen 774-381-1314 SunRun

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1 comment >
Reply from Sunrun Inc.: Lisa, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Stephen was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Tom | Oroville, California | 07/10/2025

Professional, polite, done in a timely manner.

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1 comment >
Reply from Sunrun Inc.: This is awesome, Tom! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Fred Garcia Jr | Las Vegas, Nevada | 07/09/2025

Anticipation

Installation went well and now we are awaiting the utilities to give us permission to turn out power on.

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1 comment >
Reply from Sunrun Inc.: We're thrilled you had a good experience, Fred! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Leentje | Atascadero, California | 07/08/2025

Best in the COUNTY

Hello my name is leentje Johnson We have had solar companies come to our Paso house a long time ago and hands down sunrun is the best !!! What makes this company stand out is the people that work at sunrun ! The staff the workers that work alll ass hard days putting these solor systems up on people’s homes I’m for ever ever great fully for everyone hard work ! The biggest shout out, goes to my sales rep Cory W it it wasn’t for him, explaining it to my husband and having all the questions and information . Cory is very friendly very helpful and wants to help people . I can’t thank sunrun and picking the best staff !!!! Thank u leentje

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1 comment >
Reply from Sunrun Inc.: We're delighted to hear that your representative, Cory, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Hosed by sunrun | Lake Forest, California | 07/08/2025

Don't do it

I have solar panels on my house which I inherited from the former owner who thought this was a good idea. I live in a forest with protected trees. I pay for the solar lease in which I am locked into, and about 2,800 a year for Edison bill. Trees cannot be removed, nor can the non functional solar panels. No way out. Huge Edison bill, and a nice lease bill for a useless solar system. If they approach you at Costco or Home Depot, run as fast as you can.

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1 comment >
Reply from Sunrun Inc.: Thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address and an overview of your concerns to resolutions@sunrun.com so we can connect you with an Expert who can take a closer look at your system. Thanks!

Irene N | Fitchburg, Massachusetts | 07/08/2025

5-Star Review for Sunrun Solar

I had an outstanding experience with Sunrun Solar, and I couldn’t be happier with the results! From start to finish, the process was smooth, professional, and incredibly rewarding. Not only did Sunrun install high-quality solar panels, but they also provided me with a brand-new roof, all handled efficiently and with great attention to detail. It's rare to find a company that delivers on both quality and service, but Sunrun truly exceeded my expectations on all fronts. A special thank you goes to Zaina, the agent who guided me through the entire process. She was knowledgeable, patient, and genuinely cared about making sure I understood every step. Her communication was top-notch, and she always followed up to ensure I was satisfied. Now, I’m looking forward to enjoying lower energy bills and the peace of mind that comes with a reliable solar system and a strong new roof. I highly recommend Sunrun to anyone considering going solar. Their team, especially Zaina, made the whole journey stress-free and even enjoyable!

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1 comment >
Reply from Sunrun Inc.: Irene, we greatly appreciate your positive feedback! It warms our hearts to know that Zaina played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Tesla Powerwall sales and installations

LG Chem solar batteries

SolarEdge - StorEdge

About Sunrun Inc.


With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

Office locations


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California - San Francisco

225 Bush St. #1400, San Francisco CA, 94104

California - Petaluma

755 Southpoint Blvd, Petaluma CA, 94954

California - Camarillo

365 Camino Carillo, Camarillo CA, 93012

California - Bakersfield

2501 Union Ave, Bakersfield CA, 93305

California - Fresno

2965 s Angus ave , Fresno CA, 93725

California - Dublin

6761 Sierra Ct, Dublin CA, 94568

California - Visalia

8029 W Riggin Ave, Visalia CA, 93291

California - Taylorsville

4214 Co Hwy A22, Taylorsville CA, 95983

California - Irvine

2500 White Rd, Irvine CA, 92614

California - Palmdale

38940 Trade Center Dr, Palmdale CA, 93551

California - Corona

1550 Magnolia Ave, Corona CA, 92879

California - San Luis Obispo

775 Fiero Lane #200, San Luis Obispo CA, 93401

California - Stockton

1551 Stimson St, Stockton CA, 95206

California - Temecula

41653 Margarita Rd, Temecula CA, 92591

California - Burbank

7679 San Fernando Rd, Burbank CA, 91505

California - Sacramento

1060 National Drive 3, Sacramento CA, 95834

California - San Diego

8090 Arjons Dr, San Diego CA, 92126

California - Vista

1225 Park Center Drive, Vista CA, 92081

California - Milpitas

1181 Cadillac Court, Milpitas CA, 95035

California - Irvine

2500 White Road A, Irvine CA, 92614

California - Palm Desert

44100 Monterey Avenue, Palm Desert CA, 92260

California - Santa Fe Springs

12830 Romandel Avenue, Santa Fe Springs CA, 90670

California - Visalia

8029 W Riggin Road, Visalia CA, 93291

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New York - Westbury

177 Cantiague Rock Rd, Westbury NY, 11590

New York - Elmsford

570 Taxter Rd, Elmsford NY, 10523

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Colorado - Denver

717-17th St, Denver CO, 80202

Colorado - Denver

717 17th St, Denver CO, 80202

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New Jersey - Somerset

26 Worlds Fair Dr.Ste J, Somerset NJ, 08873

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New Mexico - Albuquerque

500 Marquette Ave NW, Albuquerque NM, 87102

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Massachusetts - Billerica

16 Progress Rd, Billerica MA, 01821

Massachusetts - Taunton

695 Myles Standish Blvd Bldg 2, Taunton MA, 2780

Massachusetts - Chicopee

150 Padgette Street A, Chicopee MA, 1022

Massachusetts - Shrewsbury

240 A Cherry Street, Shrewsbury MA, 1545

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Connecticut - Rocky Hill

712 Brook St, Rocky Hill CT, 06067

Connecticut - North Haven

50 Devine St, North Haven CT, 06473

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Texas - San Antonio

3331 N PanAm Expy, San Antonio TX, 78219

Texas - Houston

9331 Hwy 6, Houston TX, 77095

Texas - Austin

8627 N Mopac Expy 215, Austin TX, 78759

Texas - Grand Prarie

2503 N Belt Line Road, Grand Prarie TX, 75050

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Illinois - Broadview

700 Broadview Village Square, Broadview IL, 60155

Illinois - Bolingbrook

1 Territorial Ct, Bolingbrook IL, 60440

Illinois - Des Plaines

2291 & 2309 S Mt Prospect Rd, Des Plaines IL, 60018

Illinois - Peoria

688 High Point Ln, Peoria IL, 61611

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Vermont - Essex

131 Red Pine Cir, Essex VT, 05452

Vermont - Essex Junction

131 Red Pine Circle 2, Essex Junction VT, 5452

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Virginia - Fairfax

10201 Lee Hwy, Fairfax VA, 22030

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Hawaii - Kailua-Kona

73-5627 Maiau Street, Kailua-Kona HI, 96740

Hawaii - Kahului

35 La'a St, Kahului HI, 96732

Hawaii - Lihue

3257 Kuhio Hwy, Lihue HI, 96766

Hawaii - Honolulu

2839 Mokumoa Street, Honolulu HI, 96819

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New Hampshire - Londonderry

24 Orchard View Dr, Londonderry NH, 03053

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Maryland - Beltsville

12400 Kiln Ct, Beltsville MD, 20705

Maryland - Delmar

503 S Maryland Ave, Delmar MD, 21875

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Nevada - Henderson

8385 Eastgate Road 130, Henderson NV, 89015

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- Baltimore

9600 Pulaski Park Dr, Baltimore Maryland, 21220

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- East Peoria

688 High Point Ln, East Peoria Illinois, 61611

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Florida - Orlando

2583 Consulate Drive #800, Orlando FL, 32819

Florida - Tampa

5208 Tampa West Blvd, Tampa FL, 33634

Certifications


Better Business Bureau Solar Energy Industries Association

Licenses


NO LICENSE REQUIRED

Contact Sunrun Inc.


Location pin
Head Office
225 Bush St. #1400, San Francisco CA, 94104
Website
Website
Sunrun Inc.